Quality Management System (QMS) ISO 9001:2015 Internal Auditor Training

Introduction to Quality Management System (QMS)

• What is Quality?

• Evolution of Quality Management

• Introduction to ISO (International Organization for Standardization)

• Overview of ISO 9001:2015

• Benefits of ISO 9001 Certification

• Applicability to Manufacturing & Service Industries

Quality Management Principles (QMPs)

• Customer Focus

• Leadership

• Engagement of People

• Process Approach

• Improvement

• Evidence-Based Decision Making

• Relationship Management

ISO 9001:2015 Structure (High Level Structure – Annex SL)

• Context of the Organization

• Leadership

• Planning

• Support

• Operation

• Performance Evaluation

• Improvement

• PDCA Cycle

• Risk-Based Thinking

Clause-wise Understanding of ISO 9001:2015

Clause 4 – Context of the Organization

• Internal & External Issues

• Interested Parties

• Scope of QMS

• Process Mapping

Clause 5 – Leadership

• Leadership Commitment

• Quality Policy

• Organizational Roles & Responsibilities

Clause 6 – Planning

• Risks & Opportunities

• Quality Objectives

• Change Management

Clause 7 – Support

• Resources

• Competence & Training

• Awareness

• Communication

• Documented Information

Clause 8 – Operation

• Operational Planning & Control

• Customer Requirements

• Design & Development

• Control of External Providers

• Production & Service Provision

• Control of Non-Conforming Outputs

Clause 9 – Performance Evaluation

• Monitoring & Measurement

• Internal Audit

• Management Review

Clause 10 – Improvement

• Nonconformity & Corrective Action

• Continual Improvement

Documentation in ISO 9001

• Mandatory Documents & Records

• Quality Manual (if applicable)

• SOPs, Work Instructions, Formats

• Document Control & Record Control

Internal Audit as per ISO 9001

• Purpose of Internal Audit

• Types of Audits

• Auditor Roles & Responsibilities

• Auditor Competence & Ethics

• Audit Program & Audit Plan

Internal Audit Process

• Audit Planning

• Preparation of Audit Checklist

• Conducting Opening Meeting

• Audit Techniques & Sampling

• Interviewing Skills

• Identifying Non-Conformities

• Writing Audit Findings

• Closing Meeting

Non-Conformities & Corrective Actions

• Types of Non-Conformities (Major, Minor, Observation)

• Root Cause Analysis Tools

  • 5 Why Analysis

  • Fishbone (Ishikawa)

• Corrective Action Effectiveness

Practical Exercises & Case Studies

• Process-based Audit Exercise

• Clause-wise Audit Checklist Practice

• Mock Internal Audit

• Writing NCRs (Non-Conformity Reports)

• Group Discussion & Role Play

Certification Process & Career Scope

• ISO 9001 Certification Process

• Role of Certification Bodies

• Surveillance & Recertification Audits

• Career Opportunities:

  • Internal Auditor

  • Quality Executive

  • QMS Manager

  • Management Representative

  • Consultant

Assessment & Certification

• MCQ type Questions

• Certificate of ISO 9001:2015 Internal Auditor

• • Certificate will be provided after completion of the training.
  • Certificate Validity: Lifetime
  • Course Validity: Lifetime

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